J. CO Donuts & Coffee blacklisted

I have decided not to patronise J. CO anymore. I've been to it on 2 separate occasions & different venues and all I can say is I'm very disappointed. I don't even understand why people still go? The drinks & food are not fantastic either. Ok, I haven't tried their donuts, but still...

What put me off was that the service is bad. I don't expect that much since it's self-service, but the staff should at least be friendlier. And they are really inflexible. On 2 occasions, they couldn't provide something as simple as hot lemon tea and hot chocolate...when they had the iced version!

Well, on the 1st occasion (Bugis outlet), my friend asked if she could have hot lemon tea instead of iced lemon tea. The staff just said cannot. So my friend suggested that since you have iced lemon tea, you should have hot lemon tea. Just have hot tea & put lemon slices in. The staff replied cannot. Then we said why not? the staff just said cannot. So my friend gave up & didn't order a drink. We discovered that their iced lemon tea was dispenser kind (you know, like Seasons?), hence I think that's the reason why they can't have hot lemon tea. Well, at least explain to us instead of keep saying cannot (repetitive rejection of customers is definitely bad for business!)! And it's really strange that they actually serve dispenser tea! This is a specialised joint right? I mean look at Starbucks & Coffee Bean, they make the tea!

So tonight, I gave it another chance at Raffles City. This time it was really strange. The 1st occasion at least was valid since they used dispenser tea. But this time, I wanted hot chocolate and guess what? They said don't have and in the end I got iced chocolate (my friend ordered for me lah). Is it so difficult to minus the ice and make the chocolate hot? It's really strange. Usually it's the other way round coz they would make the hot chocolate first then put the ice in. I think the staff were just plain lazy in this instance. One might argue that they had a long day, etc. But you don't see Starbucks or Coffee Bean staff like that? They should be more chirpy so that everyone will be chirpy. A better working environment. I think J.CO's staff here needs proper training...or maybe they're underpaid?

Think I shall stick to Starbucks and Coffee Bean. The staff there are more professional and their fare are any time better.