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Tuesday, January 04, 2011

Sou, are they real?

I can't help but want to write something here. I posted a bad review of this noodle place near my office early last month and somehow, it started a torrent of comments, of which were mostly extremely positive comments (excluding the 1st comment which was from the shop itself). The emphasis here is on the word "extreme". I proclaim myself to be a noodle person; give me a bowl of rice and a bowl of noodles, I would pick the noodles.
Honestly, I really didn't enjoy my experience there at all. I had gone there with the excitement of trying something new, but was sorely disappointed. For those who know me, judging from the amount of noodles I left behind and the struggle I had with the wantons, it was very telling. And to note too, I often order soup noodles if you want to compare the local vs HK-style noodles. Compare this with the bland noodles I had a few shops down which I still finished. Plus, the smell of the place that lingered on me all day added to my irritation, that when I went home that night, my mum commented on it. Arghh...

Well, after the 1st comment, I pretty much started doubting the authenticity of the rest of the comments, and as a friend said, it was most likely their own people who are posting (ok, she probably put that idea in my mind, but...). My co-editor who initially gave the benefit of the doubt, also started feeling the same. I'm not being subjective on this, but here are some factors that seem to point to that direction:

1) I seem to be the only one who has reviewed the place so far. Try googling the name of the shop. If it's really so good, why aren't there other reviews instead of regularly bombarding my post? Yah, I know it's new, but the only reviews it's getting is from me and these comments.

2) The comments started sounding pretty much the same, making constant reference and exclamations of its comparability to HK. I'm pretty skeptical of that really. And they were getting too defensive.

3) As my co-editor pointed out, the grammatical errors seemed quite consistent.

4) Seriously, bringing the whole family just to eat there? No matter how different the taste I might have, I think I know it isn't that superb to warrant that.

If it's really true that the people posting the comments are from the same gang or the shop, then I think that it's quite bad to badmouth their competitors like that, not that the shop serves exactly the same stuff. (ok ok, maybe I started it *guilty*) Talk about ripoff. This noodle place with its simple set-up is more of a ripoff for a bowl of wanton noodles at $6.50. Are they trying to compare with Mak's Noodles in Hong Kong which is HK$30 and in smaller portions? People find that expensive, but still go. Well, maybe their portions are bigger, but if I can't stomach it, it's still not worth it.

I guess time will tell. My colleagues & I have noticed the dwindling patrons to this place. It happened after a week it was opened which was near end Nov I think (since I reviewed it on 9 Dec). We recall it was overcrowded initially but now there isn't really a need to queue. Well, it could be that last month was the holiday period, so less people, but will check back again soon (am I being mean?). However, I think I really won't be giving them a second chance (I usually do). For one thing, I don't want myself smelling like the place again for a full day.

Shucks, I had meant to forget about the whole experience but these comments seem to come and haunt me. And also, if every other week anyone else comes to make comments in the like of those I've seen, I'm so going to close comments on that post. I tried to be polite as far as I can already leh. Move on.

5 comments:

  1. Interesting post. I didn't know your post on Sou had generated so many comments. After being your friend for so long, I know that you tend to stick firmly to your own views, but just some thoughts anyway:

    1) Does this particular post garner a lot of unique visitors from search engines? I tried a simple search on Google and it appeared top of the results. If there seems to be a lot of unique visitors, then it is more likely that the comments are made by different people.

    2) Wordpress stats allows you to check the IP address of the commenters. Any of the IPs the same? If so, then they could be made by the same person under different names.

    3) I'm not sure what the traffic to your food blog is like, but if your average unique visitor count isn't very high, then it is likely that the comments are made by just one or two people disguised as a lot of people.

    4) As you said, there aren't many other reviews on Sou out there on the Interent, so therefore as the owner, they would naturally be concerned if the one prominent review on it is a very negative one. Their livelihoods could be at stake here, so you can pardon them for being overly concerned (if the conspiracy theory is really true).

    5) People are free to voice their opinions. Nothing to stop them. If you can post a negative review on Sou, then I guess other people are free to post positive comments on your blog. If you are so affected by these positive comments, then perhaps you might want to switch to "moderate comments" mode, or close comments altogether.

    6) You might not like to hear this, but your review sounded unfairly harsh. And you didn't exactly pinpoint the reason why it was bad. You just said "I don’t really know what went wrong, but basically, both the wanton and noodles were not nice. Maybe it’s the texture and the filling." As the owner said, maybe it was because they just opened and hadn't got up to speed yet. As you know, the worst time to review a restaurant is when it has just opened.

    And if you feel that you are free to voice your honest opinion (which I completely agree that you are free to do so), then other commenters are also free to voice their opinions. Whether the comments are fake or not...well, I guess the general public can decide for themselves yah? =)

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  2. Actually, I was planning to give them the benefit of the doubt initially. I've checked the IP addresses, but I find it not conclusive.

    Well, as my post is the only review so far, I guess that's why it's in the top of the results (especially with the no. of comments. But what puzzled us as who would really search for this particular obscure new joint in the middle of CBP (some more I think I spelt the name wrongly)?

    Yup, your point 3 was one of the considerations as well. This post had at least triple the number of visits than other posts.

    I understand their concern, but I wasn't the only one commenting that it wasn't great. Other colleagues did mention it, but I still went ahead to try it out. I did address what was wrong eventually in my replies. The texture and taste. At least I didn't say it wasn't fresh, which would make it worse. I gave them 2 weeks before going to try it out. Usually, what messes up during a new opening is the service, not the quality of the food, and not when the shop wasn't crowded. Just like the Thai shop next door, they missed my colleagues order for more than half hour but the food was still ok.

    Just some grousing lah. I agree that people are free to comment about it. I'll probably just leave it open.

    Well, I'll be flying to HK to try out HK wanton noodles for myself and see if it's really that unappealing to my taste.

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  3. You're flying all the way to HK to try out HK wanton noodles just because of the comments on your blog post?!

    Anyway, a few more thoughts...

    From an objective point of view, it does seem a bit fishy to me how come there are suddenly so many extremely positive comments on that particular post.

    And it certainly does seem like some of the comments share certain similar characteristics in terms of writing style.

    And like you, I can't help but notice the consistent reference to HK, for whatever reasons I don't know.

    Lastly, you should be thankful that the comments were largely cordial, and were objective in the sense that they tried to justify why they thought Sou was good, and not make any personal attacks on you.

    The worse scenario would be that commenters vent their anger at you for writing such a bad review of Sou. I think that kind of scenario would definitely affect you much more. (Trust me, there are all kinds of people out on the Internet.)

    At the end of the day, the fact that you maintain a food blog means that you are putting your opinion out there, and you are also inviting readers to chip in with their opinions as well. So you will have to be prepared for all kinds of opinions...from the logical ones to the strange ones.

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  4. Haha, just going for holiday and thought might as well. As you said, at least they are not personal attacks like what happened to some other food blogger. Like what you said, people don't take to negative comments well.

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  5. Oh, btw, did I mention the chef is an angmoh?

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